This page describes our returns policy, and how to complete a return if you are unable to visit a pop-up location.

Returns Policy

If a product is defective or damaged upon opening, Alquemie Retail Partners Pty Ltd (ABN 86 664 587 802) will gladly process a return and either provide a replacement or a refund if:  

• The item can be returned and assessed at a pop-up store; or 
• Sufficient photo evidence and a description of the fault is provided to our Customer Care team at customercare@alquemieretailpartners.com; and 
• The item is returned to our Customer Care team for assessment (please keep proof of postage to be reimbursed once fault verified).  

PLEASE NOTE – Change of mind returns (refunds or exchanges) are not accepted.

How to make a return if you are unable to visit a pop-up location

Please ensure that your item(s) comply with the Returns Policy below, then please send details of your item – including photos – to customercare@alquemieretailpartners.com who will provide a response within 48 business hours (most responses are much faster than this) or call us on +61 2 9538 7234 (9am – 4pm AEDT)

Our customer care team will liaise with you on next steps, including where to return your item(s) for a full refund or exchange.